• Sientronics
  • Biotronics LTD

«Customer-centric philosophy implementation with modern processes and Customer Relationship Management systems – CRM»

Project aims at the adoption of new Customer Relationship Management technologies and techniques by Cypriot companies, business processing creation and customer-centric culture staff training.

Consists in two main parts:

  • Business and technical requirements analysis, implementation study, As-Is environment of  Biotronics Ltd and Scientronics Ltd
  • New processes design (To – Be) and CRM system development

Project Objectives are:

  • Creation of customer-centric philosophy for the companies
  • Design and implementation of a new CRM system
  • New customers’ ownership cost reduction
  • Income increase through cross and up-selling